FREQUENTLY ASKED QUESTIONS

Can I use Key Samples VST Pro with Kontakt Full 5?

Yes, this version is fully compatible with our products.

Can I play your instruments on a MIDI controller? Which is the best?

MIDI controllers are a perfect fit for our software. To optimize the results, we adjusted the speed curve. Our customers confirm the very good response and very intuitive control of the instrument. Which MIDI controller is best is a matter of personal taste. The most commonly used are the Akai MK series, Arturia Keylab, M-Audio Hammer Pro and Novation 61 MK3.

What is the payment method?

Credit cards are the most convenient. Our transaction providers accept VISA, MasterCard, American Express, Discover and JCB. Payments can also be made via PayPal and Stripe. On the first deal page you will find all available options.

Can I install your library on multiple computers?

Yes, you can install our library on multiple computers.

How long do I have to wait after payment?

One of the main benefits of download selling is the instant delivery of products, any time of the day or night. So once the payment is accepted, you will get an email in seconds.

I am very interested in your products. Where and how do I buy them?

Just click the Add to Cart or Paypal button on the product page.

I have never purchased a download-only product; how do I pay for and receive a product? is it safe?

After completing the online transaction, you will receive (usually within seconds) an email with all the necessary links to our products: documentation, installation instructions, etc.

Can I use my computer to pay at work and receive downloads at home?

Yes. After ordering a product and completing payment, the buyer will receive an email with a download link from our transaction provider. When and where you download the instrument is entirely up to you - it can be done later (within a month) from any other computer.